Here you’ll find answers to the most common questions our customers have.
If you cannot find the information you’re looking for, please feel free to reach out to our customer service team
Ordering
How do I place an order?
To place an order, simply browse our products, select the item you wish to purchase, and add it to your cart. Once you're ready to checkout, click on your cart and enter your personal details, such as your name, email, and shipping address. After that, confirm your shipping details and payment method, and complete the payment.
Can I change or cancel my order?
You can cancel your order before it is shipped. After this period, please refer to our Returns & Refund Policy for returning unwanted items. Contact our support team for assistance with order changes.
Delivery
Where do you deliver, and which carrier do you use?
We deliver across the UK to customers’ addresses. All deliveries across the UK are handled by Evri Home and Royal Mail, our trusted shipping partners.
What is your order cut-off time?
Orders placed before 22:00 (GMT+01:00, Stockholm) on business days (Monday – Friday) start processing the same day. Orders placed after this time start processing on the next business day.
How long does delivery take?
Our estimated delivery time, including handling and transit, is 6–9 business days. Orders are typically processed within 1–2 business days, with a transit time of 5–7 business days.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email. You can also track your order on our website through our Track my order page.
For more details, refer to our Shipping Policy.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Klarna, American Express, UnionPay Apple Pay and Google Pay.
Returns & Refunds
What is your return policy?
For returns on purchases, you have 30 days from the date you receive your order to return items. We will issue your refund within 14 days of receiving the returned goods and ensuring it meets return conditions.
For Defective, Damaged, or Incorrect Items: You will not be charged.
For Change of Mind or Customer Error: Products must be unused, in original condition, and returned with original packaging and tags. You must arrange and pay for the return shipping to the address provided.
How do I initiate a return?
To initiate a return, contact us at support@amaniavenue.com to receive return instructions. Pack the item securely and send it to our returns address provided in the return authorization.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 14 business days to your original payment method.
What if I receive a faulty or incorrect item?
If you receive an item that is faulty or incorrect, please contact us immediately with details and photos. We will arrange for a replacement or full refund, including shipping costs.
Contacting Amani Avenue
How do I contact customer support?
You can reach us via email or telephone during our business hours Monday to Friday between 9:00 am to 5:00 pm (GMT+01:00, Stockholm). Our support team is here to help with any inquiries and aim to respond within one business day.
Email: support@amaniavenue.com
Phone: +46793477117
Address: Laxgränd 7, Laholm, 312 33, Sweden
Where is Amani Avenue based?
Amani Avenue is operated by LEND Commerce AB, operating from Sweden
Can I provide feedback or suggestions?
We welcome feedback! If you have suggestions or comments on how we can improve, please contact us at support@amaniavenue.com
We hope this FAQ answers your questions. For any other inquiries, don’t hesitate to reach out to our support team. Thank you for choosing Amani Avenue, and we look forward to serving you!